In - depth knowledge of F&B operations & prior experience in formulating and executing training plans, modules & programs to achieve organization goals.
Develop benefits propositions, liaising & negotiating with stakeholders and prepare client solutions & recommendations. This would include (but not limited to) day to day vendor collaboration, building/refining processes and developing marketing/sales materials
To investigate, recommend action, and respond to complaints, ensuring the highest Ensure SLAs are being met and KPI’s are adhered and identified gaps in service (potential and/or actual) are pro-actively addressed.