Field Engagement & Network Expansion: Conduct regular on-site customer visits to drive sell-through, strengthen existing relationships, and expand the local sales and service network.
Market Intelligence: Gather and analyse market insights, including retail landscape data, competitor activities, and vehicle registration trends by segment, to support strategic decision-making.
Customer Advisory: Provide consultative support to customers, enhancing their service standards and operational efficiency to build long-term loyalty.
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To manage the sales pipeline and forecast accurately, providing regular updates and reports to the management / director.
To coordinate with internal departments, including calibration services, operations, and customer support, to ensure seamless delivery and fulfillment of customer requirements.
To participate in industry events, trade shows, conferences, and networking activities to build brand awareness and generate leads.
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Prepare, compile, and maintain monthly operational reports, including P&L statements and Net Trading Square Footage reports.
Assist Store Operations with administrative support, including stationery purchasing, maintaining store contact information, and coordinating courier-related matters.
Support the preparation of monthly Store Manager duty schedules and assist with operational planning activities.
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To resolves issues arising from actions or events involving administrative functions throughout the progress of a job from sale to billing of the customers.
To check and ensure that staff correctly keyed in and posting of invoices / e-invoices / consignment on daily basis.
To ensure that the acknowledgement copy of sales orders / receiving notes are duly returned by the customers. If the documents are not received, then to follow up with the customers.
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Coordinate with logistics and transportation teams to ensure timely and cost-effective movement of goods, both inbound and outbound.
Develop and implement safety procedures and protocols to ensure a safe working environment for all warehouse personnel, conducting regular safety training and inspections.
Manage order fulfillment processes, ensuring accuracy and timeliness in picking, packing, and shipping orders to meet customer demands.
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Warehouse Management
Inventory Control
Team Leadership
Logistics Coordination
Order Fulfillment
Safety Procedures
Performance Monitoring
Problem-Solving
Shipping and Receiving
Staff Training
Provide administrative and operational support to ensure efficient daily business operations.
Perform any other duties assigned by the Superior from time to time.
Prepare and generate Delivery Orders, Sales Invoices, Quotations, Contracts and other related documents accurately. Ensure all documents are properly prepared and filed.
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Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable.NET Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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Communication
Data Entry
Time Management
Accounts Payable
Accounts Receivable
Bookkeeping
Invoicing
Microsoft Excel
Administrative Support
Reconciliation
Customer Support: Assisting walk-in customers and resolving escalated client inquiries or returns.
Order & Inventory Management: Tracking stock levels, generating delivery orders, and processing sales invoices or quotations.
Database & Reporting: Maintaining accurate records of customer orders, inventory, and sales data. Ensure all documentation is accurate and properly filed.
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