Manage and process RFQs and Sales Orders, provide competitive quotations, and follow up effectively to secure orders.
Monitor and resolve customer complaints and delivery issues in collaboration with relevant teams to ensure customer satisfaction and timely order fulfilment
Maintain accurate customer data, track opportunities, and generate reports using CRM and ERP systems
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Relationship & Account Management-Build long-term relationships with clients, consultants, and industry partners-Support project handover after order award
To develop new business opportunities and drive sales for warehouse automation solutions, including 4-way shuttle systems and ASRS racking, through proactive lead generation, consultative selling and technical solutioning.
Business Development & Sales -Identify and develop new leads for automation projects across logistics, 3PL, FMCG, e-commerce, cold storage and manufacturing sectors-Build and manage a sales pipeline for ASRS and 4-way shuttle systems-Conduct client meetings, site visits, and needs analysis
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Follow up on customer enquiries, quotations, samples, technical discussions, project requirements and commercial matters.
Coordinate closely with Technical, Quality, Production and other internal teams to ensure customer and project requirements are properly communicated and followed up.
Arrange and participate in customer visits, business meetings, project discussions, factory visits and customer audits when required.
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Business Development
B2B Sales
Automotive Industry
Automotive Parts / Components
OEM Customer Management
New Customer Development
RFQ & Quotation Management
Sales Negotiation
Customer Relationship Management
Market Research
Project Coordination
Microsoft Office
Mandarin / Chinese Communication
English
Bahasa Malaysia
To resolves issues arising from actions or events involving administrative functions throughout the progress of a job from sale to billing of the customers.
To check and ensure that staff correctly keyed in and posting of invoices / e-invoices / consignment on daily basis.
To ensure that the acknowledgement copy of sales orders / receiving notes are duly returned by the customers. If the documents are not received, then to follow up with the customers.
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