Customer Service
Customer Support
Problem Solving
Communication Skills
Active Listening
Empathy
Time Management
Call Handling
Conflict Resolution
Mandarin
Enter data according to Standard Operating Procedure Respond to queries for information and access relevant files Record information into Cargo wise 1 Check completed work for accuracy Proactively communicate with customer via email Keeping sensitive customer or company information confidential Explore process improvement through Continuous Improvement initiative
SKILLS ESSENTIAL TO THE JOB
Technical Proven data entry working experience Familiarity with MS Office Typing speed and accuracy Proficiency in both spoken and written English Attention to details and accuracy
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Proactive Communication: Communicate proactively with customers and internal teams via email, providing updates and resolving inquiries professionally.
Confidentiality: Safeguard sensitive customer and company information at all times.
Continuous Improvement: Participate in identifying and implementing process improvements through the Continuous Improvement initiative.
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Provide differentiated operational support through NI’s business model (Tiering) throughout the sales and post-sales cycle.
Provide optimal customer experience (internal and external) by following internal processes and standard operating procedures consistently and accurately using tools like Oracle, SFDC, Outlook, and other internal business applications.
Timely follow-up with customers on pending actions to support their needs through multiple phone, email, and chat channels.
...
Provide differentiated operational support through NI’s business model (Tiering) throughout the sales and post-sales cycle.
Provide optimal customer experience (internal and external) by following internal processes and standard operating procedures consistently and accurately using tools like Oracle, SFDC, Outlook, and other internal business applications.
Timely follow-up with customers on pending actions to support their needs through multiple phone, email, and chat channels.
...
Customer Service Executive responsible for handling airfreight customer service operations, including shipment bookings, coordination of pickup/delivery and customs clearance, shipment tracking, documentation, billing, and customer inquiries. Ensures timely issue resolution, accurate reporting, compliance with operational requirements, and high service quality through close collaboration with Operations, Sales, Finance, and Freight Planning teams.
We are looking for a Customer Service Executive to support daily operational and administrative activities, including data entry, coordination, documentation, and reporting. The role ensures smooth workflow between internal teams and external stakeholders while maintaining accuracy, timeliness, and compliance with company procedures.