合同工 Customer Care Specialist - Mandarin 工作, 薪水 up to MYR 4,500, IT Business Solutions Pulau Pinang 公司招聘中 - Ricebowl

Fluent in English and Mandarin languages, with excellent written and verbal communication skills

Education level : SPM and above

Able to work in 24*7 Shift rotational basis

Willingness to learn and improve

Handle customer and distributor enquiries via phone, email, and live chat.

Provide professional and timely support to resolve customer issues.

Update customer information accurately in the CRM system.

Follow up on customer requests to ensure complete resolution.

Work closely with internal teams to resolve complex cases.

Escalate issues to Team Leaders when necessary.

Deliver a positive customer experience in every interaction.

Fresh Graduates are encourage to apply.

MUST be able to START IMMEDIATELY

Educate customers on self-service options and automated banking channels.

Conduct call backs for transaction confirmations and reach out for supporting documents as needed.

Clarify customer needs, evaluate problems, and provide solutions.

Perform specified KYC tasks when required.