· Coordinate contractor rectification of M&E related works during the Defect Liability Period (DLP).
Design, Planning & Technical Management
· Provide technical input across the project life-cycle, including planning and design stages, with familiarity in M&E requirements, BOMBA compliance, and relevant authority regulations.
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Candidates should possess effective Customer Service skills, with a focus on relationship-building, issue resolution, and maintaining high partner satisfaction.
Experience in e-commerce, marketplace management, or digital retail operations is highly beneficial.
Strong communication and negotiation skills, with the ability to collaborate cross-functionally and present insights clearly.
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Building senior level relationships with strategic suppliers through objective engagement and performance reviews.
Ensuring early involvement in the project tendering stage and contributing positively towards the success of the project bid.
Defining and establishing standard agreements in purchase contracts /terms and conditions in line with company directives and guidelines; identify and mitigate risks associated to contract management. • Reporting and tracking of cost budgets, spend and savings forecasts, including presentation of supplier positioning and risks to senior management.
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Develop and implement content strategies that align with TikTok’s best practices, including short-form video content, creator collaborations, and live streaming.
Coordinate with internal teams and external agency/creators/KOLs to plan and manage live sessions that drive engagement and conversion.
Analyze performance of content and live sessions to continuously optimize ROI.
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Review and refine personalisation strategies following implementation.
Oversee performance search and personalisation strategies that has been implemented on the website; identify "red-flag" disruptions and implement immediate corrective actions to prevent negative impact on customer experience.
Review weekly and monthly on-site keyword search reports and implement optimisation improvements (e.g., ranking, synonyms, merchandising rules) via third party search SaaS.
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Work alongside solution implementation partners to develop training programs, FAQs, user guides, and enablement toolkits for both internal stakeholders and external stakeholders.
Create marketing and sales collaterals — including pitch decks and promotional materials, to support commercial conversations and drive supplier engagement and adoption.
Plan and execute supplier engagement initiatives, including showcases, launch events and networking forums to accelerate awareness, and adoption.
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Stock Availability: Monitor inventory levels in the Warehouse Management System (WMS) specifically reserved for e-commerce, ensuring high "Availability-to-Purchase" (ATP) and flagging low stock to the planning team.
Catalog Synchronization: Assist in maintaining and aligning online product catalogs, ensuring new launches, promotional bundles, and product listings have accurate descriptions, codes (SKUs), and stock allocations across all platforms.
Campaign Readiness: Support operational preparation for mega-campaign days (e.g., 11.11, 12.12), ensuring the warehouse has the correct packaging materials, promotional inserts, and pre-packed bundles ready for dispatch.
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Attend site meetings and coordinating with contractors and consultants. Participate in factory acceptance tests, site acceptance tests, and overall testing and commissioning procedures for M&E systems to ensure functionality and safety.
Promote safety awareness on site and ensure that all M&E work practices comply with health, safety, and environmental regulations.
To verify site progress reports/documents submitted by the contractor.
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Creative Media Design – Design engaging posts, reels, posters, and digital flyers for business announcements, sales events, and new product launches.
Asset Organization – Maintain an orderly and organized digital library of all raw and edited visual assets for immediate marketing and store applications.
Order Fulfillment – Oversee daily incoming orders, including packaging and fulfillment processes.
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