Market Growth: Drive sales for our comprehensive range of furniture fittings, hardware, and custom-fabricated solutions within the Malaysia central region renovation ecosystem.
Stakeholder Management: Build and maintain deep-rooted relationships with Interior Designers (IDs), contractors, furniture manufacturers, and retail partners.
Product Synergy: Leverage our internal manufacturing capabilities (Diecasting, Electroplating, Plastics) to offer bespoke solutions that competitors can't match.
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Educational Background: A Diploma, Bachelor's Degree, or Professional Degree in IT, Computer Science, Computer Engineering, Psychology, Business Management, Data Analytics, Business Information Systems, Marketing, or an equivalent field is required.
Sales or Customer Success Experience: Candidates with a minimum of 2 years of experience in customer success, sales, or marketing will have an added advantage — though those with a strong drive and relevant foundational knowledge are also encouraged to explore this opportunity.
Communication Skills: Strong written and verbal communication skills are essential for building meaningful client relationships and delivering impactful presentations.
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Client Relationship Management: Build and maintain strong, long-lasting relationships with government clients, government agencies, and GLCs. Serve as the primary point of contact, understanding their unique needs, objectives, and challenges. Regularly engage with clients to identify opportunities, address concerns, and ensure high levels of satisfaction.
Strategic Account Planning: Collaborate with internal teams to develop strategic account plans aligned with government clients' goals. Identify opportunities for account growth, upselling, and cross-selling of our products and services. Continuously monitor government policies, market trends, and industry developments to drive account development.
Solution Delivery: Work closely with internal teams to develop and deliver customized solutions that meet government clients' requirements. Coordinate with project managers, technical experts, and other stakeholders to ensure smooth execution of projects. Monitor service quality and address any issues or challenges that may arise during project implementation.
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Client Relationship Management: Build and maintain strong, long-lasting relationships with government clients, government agencies, and GLCs. Serve as the primary point of contact, understanding their unique needs, objectives, and challenges. Regularly engage with clients to identify opportunities, address concerns, and ensure high levels of satisfaction.
Strategic Account Planning: Collaborate with internal teams to develop strategic account plans aligned with government clients' goals. Identify opportunities for account growth, upselling, and cross-selling of our products and services. Continuously monitor government policies, market trends, and industry developments to drive account development.
Solution Delivery: Work closely with internal teams to develop and deliver customized solutions that meet government clients' requirements. Coordinate with project managers, technical experts, and other stakeholders to ensure smooth execution of projects. Monitor service quality and address any issues or challenges that may arise during project implementation.
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Bachelor’s Degree in E-Commerce, Marketing, Business Administration, Digital Marketing, or related field• Minimum 2–5 years working experience in e-commerce or marketplace management• Strong experience handling Shopee, Lazada, Zalora, and website marketplace operations• Good understanding of marketplace algorithms, campaign mechanics, and platform tools• Experience managing online campaigns, flash sales, mega campaigns, and promotional strategies• Strong analytical skills with ability to interpret sales data, traffic performance, and conversion reports• Familiar with seller center operations, product listing optimization, and digital merchandising• Experience in fashion, footwear, handbags, beauty, or lifestyle industry will be an added advantage• Good understanding of online customer behavior and e-commerce trends• Knowledge in digital marketing, online advertising, and marketplace ads management is preferred• Able to coordinate with multiple departments including marketing, warehouse, customer service, and livestream teams• Strong leadership, communication, and problem-solving skills• Able to work in a fast-paced and target-driven environment• Responsible, organized, and able to manage multiple projects simultaneously• Good time management and ability to meet campaign deadlines• Proficient in Microsoft Excel, Google Sheets, and reporting tools• Familiar with e-commerce KPI such as GMV, conversion rate, CTR, ROAS, traffic, and basket size• Ability to monitor competitor trends and propose business growth strategies• Strong attention to detail in pricing, product listings, and operational execution• Able to work during campaign periods, weekends, or extended hours when required by operational needs• Good command of Bahasa Malaysia and English; Mandarin will be an added advantage• Experience managing team members or leading marketplace operations is preferred
Minimum SPM qualification or equivalent• Previous experience in livestream, retail sales, customer service, or e-commerce industry will be an added advantage• Comfortable appearing on camera and interacting with live audiences• Good communication and speaking skills in Bahasa Malaysia; ability to speak English and/or Mandarin will be an added advantage• Confident, energetic, and able to engage viewers during livestream sessions• Basic understanding of TikTok Shop, Shopee Live, or livestream platforms is preferred• Able to work in a fast-paced and target-driven environment• Willing to work flexible schedules, weekends, public holidays, or night shifts based on operational requirements• Responsible, disciplined, and able to follow management instructions professionally• Good teamwork and communication skills with hosts, admins, and management team• Able to handle pressure and multitask during livestream operations• Basic knowledge of social media trends, online selling techniques, and customer engagement is an advantage• Physically presentable, positive attitude, and willing to learn• Must maintain good attendance and punctuality record• Ability to adapt quickly to operational changes and campaign arrangements• Applicants with experience in fashion, footwear, handbags, beauty, or lifestyle products are encouraged to apply• Fresh graduates with strong interest in livestream industry are welcome to apply
Professional Experience: 1–4 years in Recruitment, HR, Sales, Client Relations, or any other position where you have demonstrated leadership potential & the ability to work effectively to meet company goals in an autonomous manner.
Hybrid Discipline: You are highly self-disciplined and capable of maintaining productivity in a results-oriented, hybrid environment (3 days WFH, 2 days WFO).
Stakeholder Management: You have a proven ability to manage expectations and mediate between parties with a calm, professional demeanour.
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