High School Diploma or GED equivalent required; a diploma or degree in Hospitality Management, Tourism, Business Administration, or a related field is a plus.
Proven experience in a customer service, front desk, or hospitality role.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
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Candidates with experience in Customer Relationship Management (CRM), customer service, customer engagement, or membership management are preferred.
Candidates with customer service experience in direct selling, beauty salons, wellness centres, retail businesses, or listed companies will have an added advantage.
Candidates with only third-party outsourced customer service experience (Telemarketing / Tele-customer Service) will not be considered.
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customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
Customer Service
Communication Skills
Problem-Solving
Empathy
Patience
Active Listening
Product Knowledge
MS Office
Indenpendent
Team Player
Positive Attitude