Spm or Equivalent /Diploma or Degree in Business, Marketing, Construction Management, or a related field.
2 1 years of experience in client services, customer support, or account management. Experience in the construction or project management industry is an advantage Strong organizational and time management skills.
Good knowledge of the construction industry and project-related services....
Customer service
Problem Solving
Listening
Resolving Conflict
Phone Skills
Customer Inquiries
Communication Skill
Customer Satisfaction
Fluency in Cantonese
Fluency in Cantonese and Mandarin
CRM (Customer Relationship Management)
Customer Service
Information Technology
Helpdesk
Client Relationship Management
Communication Skills
Problem-Solving
Active Listening
Proficient in Mandarin and English to effectively communicate with Mandarin-speaking clients and handle English-based communications as required. (Mandarin team)
Previous customer service or call center experience preferred (fresh graduates welcome).
Strong problem-solving and critical thinking abilities....