Conduct Presentations to Demonstrate to Potential Clients the Benefits of Our Products & Services.
Establish, Develop, and Maintain Healthy, Long-Term Relationships with Clients to Generate Repeat Business and Referrals.
Perform Cost-Benefit and Needs analysis Of Existing/Potential Customers to Meet Their Needs.
Research Sales Statistics and Establish Sales Potential with New Businesses in Our Target Area.
Use Promotional Methods Such as Phone Calls, Emails, and social media (Instagram, Facebook, And Google Ads) To Reach Potential Clients and Build a Long-Lasting Business Relationship with Them.
Reach Out and Responds to Customer Leads Through Cold Calling, Email, Or Whatsapp within A Prompt Time.
Responsible For Regulating Customer Bookings and Orders as Best as Possible.
Coordinate Sales Efforts with Team Members and Other Departments.
Assist In Marketing and Graphic Design When Needed.
Analyse The Territory/Market's Potential, And Track Sales and Status Reports.
Carry Out the Employer's Instructions from Time to Time.
Sales Support: Provide comprehensive support to the sales team by assisting with sales-related documentation, including contracts, proposals, and sales reports.
Order Processing: Process and track sales orders, ensuring accuracy and timely delivery. Coordinate with internal departments to fulfill orders and address any potential issues.
Customer Service: Serve as a point of contact for customer inquiries, providing exceptional customer service and resolving issues or complaints in a professional manner.
Database Management: Maintain and update customer and prospect databases, ensuring data accuracy and confidentiality. Utilize RM software to track sales activities and maintain customer records.
Sales Reporting: Generate regular sales reports and analyze sales data to provide insights and recommendations for improvement. Assist in forecasting and monitoring sales performance.
Communication: Facilitate effective communication between the sales team and other internal departments. Coordinate meetings, prepare meeting agendas, and distribute relevant materials.
Sales Coordination: Support the sales team in coordinating sales appointments, demonstrations, and events. Assist with travel arrangements and logistics as needed.
Documentation: Maintain organized records of sales activities, contracts, and agreements. Ensure compliance with legal and company policies regarding documentation and record-keeping.
Market Research: Conduct research on industry trends, competitors, and customer preferences to support the sales team in developing effective strategies and identifying new business opportunities.
Continuous Improvement: Proactively identify opportunities to streamline processes and improve efficiency within the sales department. Stay updated on industry developments and best practices.
Ensure that a professional standard of Customer Care, Merchandising and Display, Stock Control and Administration is developed and maintained so that Sales Targets are achieved.
Ensure that subordinates are effectively supervised and well-trained to carry out their responsibilities and tasks.
Ensures effective and economic use of staff in retail Operations Department to achieve its objectives.
Promotes Professionalism of Staff in Retail Operations Department.
Undertakes other tasks as required by Superiors.
Identifies and trains staff with good potential for development.
Develops and maintains administrative procedures and methods of the shops and the Department in accordance with the Company’s Standard Operating Procedures.
Maintains Communications links with staff in retail Operations Department and other Departments within the Company.