• Proficiency in spoken and written Mandarin to support Mandarin-speaking customers• Ability to communicate effectively in English for training and internal communication• Minimum SPM, Diploma, Degree, or equivalent qualification• Good communication and interpersonal skills• Good problem-solving skills with a customer-focused approach• Comfortable using computers and customer service systems• Willing to work on a rotational shift schedule• Previous customer service, contact centre, or BPO experience is an advantage• Fresh graduates are welcome to apply
Communication
Adaptability
Problem Solving
Search Engineering
Data Entry
Microsoft Office 365
Customer Service
Customer Support
CRM (Customer Relationship Management)
Customer Experience
Active listening
Computer Literacy
Typing
Time Management