Proficient in Mandarin and English to effectively communicate with Mandarin-speaking clients and handle English-based communications as required. (Mandarin team)
Previous customer service or call center experience preferred (fresh graduates welcome).
Strong problem-solving and critical thinking abilities.
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Customer service
Problem Solving
Listening
Resolving Conflict
Phone Skills
Customer Inquiries
Communication Skill
Customer Satisfaction
Fluency in Cantonese
Fluency in Cantonese and Mandarin
Inside sales
e commerce sales
seller acquisition
virtual key account management
Strong verbal and written communication skills
including confidence in cold calling
consulting sellers
and presenting practical sales recommendations.