We are looking for a friendly, responsible, and customer-focused Customer Service team member to handle customer enquiries, bookings, and daily communication. You will also coordinate with drivers and customers to ensure booking information and trip statuses are updated accurately.
Customer service
Problem Solving
Listening
Resolving Conflict
Phone Skills
Customer Inquiries
Communication Skill
Customer Satisfaction
Fluency in Cantonese
Fluency in Cantonese and Mandarin
Basic computer skills
including Microsoft Office/Google Workspace.
Fluent in English
Mandarin would be an added advantage.
Comfortable working shifts
weekends
and public holidays when required.