全职 Customer Service Cum Nursery 工作, 薪水 up to MYR 4,000, KLC POSTNATAL CARE Selangor 公司招聘中 - Ricebowl

• Customer Service Skills: Excellent communication and interpersonal skills to provide exceptional service and address concerns.

• Administrative Skills: Strong organizational and administrative skills, including data entry, scheduling, and record-keeping.

• Problem-Solving Skills: Ability to quickly assess and resolve issues, whether related to client needs or operational challenges.

• Attention to Detail: Meticulous attention to detail in handling client information, inventory, and other administrative tasks.

• Time Management: Ability to prioritize tasks effectively, managing time to handle multiple responsibilities.

• Teamwork and Collaboration: Ability to work well with other staff members and management, fostering a positive work environment.

• Technical Proficiency: Proficiency in using office software (e.g., Microsoft Office) and familiarity with client management systems.

• Empathy and Compassion: Sensitivity to the needs of postnatal mothers and their families, providing support and understanding.

• Flexibility and Adaptability: Willingness to adapt to changing circumstances and take on new tasks as needed.

Operation Management

• Check-In Procedures: Welcome mothers and families upon arrival, handle check-in processes, and provide an orientation of the center’s facilities and services.

• Check-Out Procedures: Manage check-out processes, ensuring all necessary paperwork is completed, and gather feedback on the experience.

• Schedule Coordination: Arrange schedules for care services, meals, and any special activities or events.

• Inventory Management: Monitor and manage inventory levels of essential supplies, including medical supplies, toiletries, and other amenities.

• Facility Maintenance Coordination: Report and coordinate with maintenance staff for any facility-related issues to ensure a safe and comfortable environment.

Management Support

• Administrative Support:
  - Assist the management team with administrative tasks, such as data entry, maintaining client records, and preparing reports.
  - Assist with preparing documents, forms, invoices, receipts, and other administrative work.
  - Coordinate appointments, tours, consultations, and visits to the centre.
  - Maintain updated customer databases and follow up on outstanding enquiries.

• Policy Implementation: Assist in implementing and communicating center policies and procedures to staff and clients.

• Staff Coordination: Assist in coordinating the schedules of other staff members and communicating any changes or updates.

Customer Service

• Client Relations: Act as the primary point of contact for mothers and families, addressing any inquiries, requests, or concerns.

• Complaint Handling: Manage and resolve complaints, escalating issues to the appropriate department or management when necessary.

• Service Customization: Assist in customizing services to meet the specific needs of mothers and families, ensuring a personalized experience.

Maintenance Work

• Facility Inspection: Regularly inspect the facility to ensure cleanliness and order, reporting any issues to the maintenance team.

• Equipment Maintenance: Ensure all equipment used by clients and staff is in good working condition, coordinating repairs as needed.

Nursery Care

• Assist with the care of postnatal mothers and newborns, including feeding, diaper changes, and general hygiene

• Perform vital signs monitoring and report any concerns to senior staff

• Administer medication and treatments as prescribed

• Assist in breastfeeding support and guidance for new mothers

Client Support

• Greet and assist clients during check-in and check-out, providing a welcoming atmosphere

• Offer guidance and support to new mothers, answering any queries or concerns

• Educate mothers on postnatal care, including self-care and newborn care tips

• Annual Leave
• EPF
• SOCSO
• EIS
• Performance Bonus
• Training Provided
• Allowance Provided