Workshop Operations Ensure tools and equipment are used properly and maintained. Follow and enforce workshop SOP, including vehicle intake, job sheets, and release procedures. Report parts needed to the Parts/Store department. Assist in improving workflow and efficiency within the workshop.
Monitor and track attendance and performance of promoters, merchandisers, beauty advisors, and product advisors during activations, including in-store events and roadshows.
Participate in improving complaint handling processes, propose product or service workflow enhancements, and reduce complaint escalation rates from the source.
Assist in digital marketing activities, including running digital advertisements through various platforms like Google and Facebook to broaden the outreach of the brand.