Manage and process RFQs and Sales Orders, provide competitive quotations, and follow up effectively to secure orders.
Monitor and resolve customer complaints and delivery issues in collaboration with relevant teams to ensure customer satisfaction and timely order fulfilment
Maintain accurate customer data, track opportunities, and generate reports using CRM and ERP systems
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To attend to customer complaints for all products the company marketed.
To carry out repair and trouble-shooting (if necessary) include stainless steel welding, PVC welding, erection, erection and dismantle of scalfolding, PLC reset and etc
Able to explain, communicate and provide training to customer on the system installed.
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Execute precision micro-soldering, including the removal and replacement of surface-mount technology (SMT), ball grid arrays (BGA), and through-hole (THT) components
Refurbish, test, and validate repaired boards to ensure they meet quality and performance standards
Document repair actions, failure trends, and component parts used
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Analyse and determine the root causes of network incidents, implementing solutions, permanent corrective measures, and improvements to boost network reliability.
Attends in-person meetings with clients to analyse, troubleshoot, and diagnose hardware problems.
Follows standard procedures for properly escalating unresolved issues to the appropriate internal teams.
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Teamwork
Troubleshoot Hardware & Software
Time Management
Motivated to make a meaningful impact within a high-performing team.
Thrive in a fast-paced
Thrive in a fast-paced
proposed driven-environment.
Ensure that all works carried out are in accordance with drawings, specifications, construction plan, procedures, method statements etc.
Ensure that inspection and tests are carried out as per inspection and Test Plans and that all quality control mechanisms are being used. Results of such are to conform to specifications.
Submit sample materials and calibration certificates to relevant consultants for approval.
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