Basic knowledge of Windows operating systems. ×
Basic understanding of computer hardware and software troubleshooting. ×
Teams and other business applications. ×
SQL Server / SQL
Microsoft Windows Server
Microsoft 365
AWS / Microsoft Azure
Database management
Application support
Software testing / UAT
Training Programme DevelopmentDesign and update training modules based on new products and market requirements.Develop Standard Operating Procedures (SOPs) for product applications.Evaluate training effectiveness and recommend improvements.Keep training materials updated with the latest medical and scientific information.
Regulatory & ComplianceEnsure all training content complies with applicable local regulatory requirements.Ensure product claims are accurate and compliant with relevant regulations.Maintain proper documentation of training records and attendance.Stay updated on industry regulations and best practices.
Product Launch SupportParticipate in new product launches and product briefing sessions.Conduct product briefings for internal staff and business partners.Assist in developing marketing and educational materials.Support exhibitions, conferences, seminars, and workshops.
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Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables;
Maintain a library of application documentation, cataloguing it for internal and external use;
Publish and maintain templates for written documentation produced by others (technical specifications, RFP responses, etc.), ensuring a consistent “look and feel”; and
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Develop and curate engaging content for social media platforms, particularly TikTok, to promote products, services, and training initiatives, aligning with brand messaging.
Gather feedback from trainees and sales staff to identify areas for improvement in training materials and delivery methods, contributing to continuous learning and development.
Maintain training records, track participant progress, and assist in evaluating the effectiveness of training programs through assessments and performance reviews.
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Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables;
Maintain a library of application documentation, cataloguing it for internal and external use;
Publish and maintain templates for written documentation produced by others (technical specifications, RFP responses, etc.), ensuring a consistent “look and feel”; and
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Training & Onboarding: Conduct onboarding, operational training, and guidance for new joiners and branch staff on standard operating procedures (SOPs) whenever required.
Audit & On-Site Support: Travel to various branch locations to conduct operational audits, provide hands-on branch support, and ensure service quality standards are met.
Communication & Query Management: Respond promptly and professionally to internal operational queries via email and corporate communication platforms.
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