Maintain IT asset inventory, technical documentation, and incident logs.
Ensure compliance with IT policies, procedures, and security best practices.
Support business-related technology projects, including advertising systems, card payment terminals, DuitNow, e-wallet integrations, and other digital initiatives.
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Participate in System Integration Testing, support User Acceptance Test, conduct key user and end user training; perform Regression Test for quarterly upgrade.
Support and create new Oracle Transaction BI Reports and BI Publisher Reports.
Analyze user needs and develop software solutions that support day to day solutions, including Complex BI reports with the aim of optimizing operational efficiency
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• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
Account management and client relationship building
Sales strategy and business development
Ability to listen and understand customers
Sales skills
Proven sales experience
Communication and interpersonal skills
Analytical and problem-solving ability
Presentation and proposal writing
Customer service orientation
Time and project management
Sales reporting skills
Sistem Keselematan (CCTV & Access Card): Memantau operasi CCTV, menarik data rakaman jika perlu, serta menguruskan pendaftaran kad akses untuk pekerja baharu atau pelawat.
Sokongan Teknikal: Membantu kakitangan pejabat menyelesaikan masalah teknikal harian (troubleshooting) dengan kadar segera.
Diploma atau Ijazah Sarjana Muda dalam bidang Sains Komputer, Teknologi Maklumat (IT), atau Kerjuruteraan berkaitan.
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