Execute hardware and software lifecycle tasks, including device builds, OS re-imaging, data backups, hardware refreshes, and mobile device deployments.
L3 On-Site Technical Support & Troubleshooting: Provide advanced Level 3 on-site technical support for computer hardware, software, operating systems, and server environments. Diagnose, troubleshoot, and independently resolve complex technical issues across desktops, laptops, printers, servers, and related IT infrastructure.
Provide onsite or remote user support for laptops, corporate mobile phones, business applications, and other devices (e.g., multi-Function printer/copier) in the offices.