TRAINOCATE Hiring! Full Time IT Support Engineer in , Earn up to SGD 3,800 - Ricebowl

IT Support Engineer

Job Description:

We are seeking a proactive and customer-focused IT Support Engineer to join our growing team. The successful candidate will play a key role in providing technical support, maintaining and optimising IT infrastructure, enhancing network performance, and supporting cybersecurity initiatives to ensure reliable and efficient business operations.

Responsibilities

• Maintain our current equipment (Cisco routers / Switches / ASA/ Mobility Solutions / Unified Communications / Data Center System).
• Remote lab setup, support, and troubleshooting for classes/customers.
• Secure our network by enforcing policies and access restrictions.
• Provide technical support and ensure the lab infrastructure is well integrated, properly configured, tested, secured, and available for service.
• Optimize network performance to improve our customer experience.
• Constantly update technical knowledge by reading the latest publications posted by our vendors, attending training, and acquiring certifications when required.
• Manage Microsoft 365 administration, including user accounts, permissions, and security policies to ensure that communication and cooperation run smoothly.
• Manage user licenses for CRM and Co-pilot accounts.
• Research and recommend technology improvements or tools that can enhance productivity.
• Support cybersecurity best practices, data backup, and software updates.
• Perform other ad hoc duties as assigned.

Skills and Qualifications

• Good communication skills, both verbal and written in English.
• Diploma / Degree in IT, Computer Studies, or equivalent.
• Minimum 1 year working experience in the networking field. CCNA Certificate or higher.
• In-depth understanding of Cisco routing and switching technologies will be an added advantage.
• Ability to identify network or systems issues and to provide prompt resolutions for customers.
• Document and escalate issues when necessary to identify permanent solutions for recurring problems.
• Knowledge of Windows operating systems (e.g., Windows Server 2008/2012/2016) and other open-source operating systems will be an added advantage.
• Ability to set up AD / DNS / NTP / DHCP in a Windows Server environment.
• Team player with a pleasant personality.
• Able to work with minimal supervision and multitask effectively.
• Meticulous, proactive, responsible, and willing to learn.
• Able to work under pressure.

Pay: $3,200.00 - $3,800.00 per month

Benefits:

• Health insurance

Work Location: In person