• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
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Develop and execute product strategies, roadmaps, and lifecycle plans aligned with business objectives, including product specifications, equipment levels, pricing, market positioning, sales volume forecasting, and product enhancement initiatives.
Manage the complete product lifecycle, including new model introductions, model enhancements, special editions, product improvements, and end-of-life planning.
Conduct market research, competitor benchmarking, pricing analysis, and customer insight studies to identify market opportunities, monitor automotive industry trends, regulations, consumer preferences, and competitor activities, and recommend product improvements to enhance market competitiveness.
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Technical Troubleshooting
Customer Service
Communication Skills
Problem Solving
Troubleshooting
Installation
Repair
Technical Support
Field Service Management
Preventive Maintenance
Preventive Maintenance
Field Service
Equipment Maintenance
Network Installation
Electrical Systems
Problem Solving
Technical Maintenance
Home Renovation
Plumbing
Air Conditioning Maintenance
Troubleshooting
Technical Support
Preventive Maintenance
HVAC Systems
Technical Repair
Ventilation and Air Conditioning (HVAC)
Air Conditioning Service
Air Condition Installation
Monitor database systems to identify and resolve performance issues, bottlenecks, and data inconsistencies.
Collaborate with software developers, data analysts, and system administrators to integrate database solutions into applications and systems, and document database designs, configurations, and processes for knowledge sharing and future reference.
Conduct regular backups, disaster recovery planning, and database maintenance activities, stay updated with emerging database technologies and best practices to drive continuous
...
Technical Troubleshooting
Customer Service
Communication Skills
Problem Solving
Troubleshooting
Installation
Repair
Technical Support
Field Service Management
Preventive Maintenance
Preventive Maintenance
Field Service
Equipment Maintenance
Network Installation