Technical Troubleshooting
Customer Service
Communication Skills
Problem Solving
Troubleshooting
Installation
Repair
Technical Support
Field Service Management
Preventive Maintenance
Preventive Maintenance
Field Service
Equipment Maintenance
Network Installation
Technical Troubleshooting
Customer Service
Communication Skills
Problem Solving
Troubleshooting
Installation
Repair
Technical Support
Field Service Management
Preventive Maintenance
Preventive Maintenance
Field Service
Equipment Maintenance
Network Installation
Technical Troubleshooting
Customer Service
Communication Skills
Problem Solving
Troubleshooting
Installation
Repair
Technical Support
Field Service Management
Preventive Maintenance
Preventive Maintenance
Field Service
Equipment Maintenance
Network Installation
Technical Troubleshooting
Customer Service
Communication Skills
Problem Solving
Troubleshooting
Installation
Repair
Technical Support
Field Service Management
Preventive Maintenance
Preventive Maintenance
Field Service
Equipment Maintenance
Network Installation
We are currently welcoming interns across multiple departments! If you're looking for internship placement, come join our dynamic and passionate team. Explore opportunities in:
Technical Sales Intern
Gain real-world experience making cold calls to understand customer needs and generate leads.
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Maintenance & Repairs: Perform routine maintenance, troubleshooting, and repairs on surveillance systems, including cameras, servers, and peripheral devices.
System Upgrades: Install and upgrade software and firmware on surveillance equipment, ensuring systems are up to date with the latest technology and security patches.
Technical Support: Provide on-site and remote support to clients, assisting with any technical issues or questions regarding the performance of surveillance systems.
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Maintenance & Repairs: Perform routine maintenance, troubleshooting, and repairs on surveillance systems, including cameras, servers, and peripheral devices.
System Upgrades: Install and upgrade software and firmware on surveillance equipment, ensuring systems are up to date with the latest technology and security patches.
Technical Support: Provide on-site and remote support to clients, assisting with any technical issues or questions regarding the performance of surveillance systems.
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[Advantage] Diagnose and repair washing machine (top & front-load, non-inverter and inverter) and refrigerator (non-inverter and inverter), chiller, freezer, dryer, water heater, dishwasher, TV, and install water dispenser
Able to work independently at customer site
Able to follow company instructions to provide necessary appliance faulty evidences (e.g. take picture & videos) and write comprehensive report for repair works
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Repair and Service Aircond
Repair and Service Washing Machine
Repair and Service Refrigerator
Repair and Service TV
Install Aircond
Brazing
Basic Electrical and Plumbing skill
[Advantage] Diagnose and repair washing machine (top & front-load, non-inverter and inverter) and refrigerator (non-inverter and inverter), chiller, freezer, dryer, water heater, dishwasher, TV, and install water dispenser
Able to work independently at customer site
Able to follow company instructions to provide necessary appliance faulty evidences (e.g. take picture & videos) and write comprehensive report for repair works
...
Repair and Service Aircond
Repair and Service Washing Machine
Repair and Service Refrigerator
Repair and Service TV
Install Aircond
Brazing
Basic Electrical and Plumbing skill
[Advantage] Diagnose and repair washing machine (top & front-load, non-inverter and inverter) and refrigerator (non-inverter and inverter), chiller, freezer, dryer, water heater, dishwasher, TV, and install water dispenser
Able to work independently at customer site
Able to follow company instructions to provide necessary appliance faulty evidences (e.g. take picture & videos) and write comprehensive report for repair works
...
Repair and Service Aircond
Repair and Service Washing Machine
Repair and Service Refrigerator
Repair and Service TV
Install Aircond
Brazing
Basic Electrical and Plumbing skill
• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
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Managing incoming calls and messages, responding promptly, and sending reminder calls or WhatsApp messages one or two days before appointments for confirmation.
Any other duties assigned by Management from time to time.
Ensuring the front desk and waiting area are clean and tidy, free from odors.
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• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).