Product Video & Technical Content – Support the preparation of product demonstration videos, technical presentations and other product-related content.
Timeliness and Customer Complaint Management: Lead the coordination and follow-up on issues regarding pickup and delivery timeliness as well as customer complaints; facilitate the rapid resolution of anomalies to continuously enhance the customer service experience.
Decisions under pressure. Say SHIP / KILL / QUEUE / ROLLBACK with data. A/B even if UX dips. Defend trade-offs to eng, sales, and leadership. Recover fast when v1 fails.