Collaborate with the sales team and buyers to develop and manage new or expanded performance guarantees for implemented or deployed products.
Work with service engineers and internal stakeholders to scope work accurately, clarify technical needs, and ensure smooth handover from sale to execution.
Review plant condition and translate field findings into clear recommendations, customer reports, and commercially sound actions....
Build and maintain strong relationships with customers; actively collaborate on issue prevention.
Develop and implement support plans in coordination with cross-functional teams and customer maintenance groups, aiming to improve uptime and efficiency of Teradyne Test Equipment.
Deliver training, facilitate technical exchanges, and present technical papers....
Simulate Customer Scenarios: Utilize our specialized onsite support laboratory to recreate customer scenarios, test assay performance, and validate technical solutions
Facilitate Knowledge Sharing: Utilize AI-driven knowledge management tools to create self-fix materials, support software/hardware updates, and deliver technical discussions for customers and internal teams
Collaborate in Agile Networks: Participate in local and regional service projects within the hub, collaborating cross-functionally to improve service delivery and strengthen long-term customer trust...
Simulate Customer Scenarios: Utilize our specialized onsite support laboratory to recreate customer scenarios, test assay performance, and validate technical solutions
Facilitate Knowledge Sharing: Utilize AI-driven knowledge management tools to create self-fix materials, support software/hardware updates, and deliver technical discussions for customers and internal teams
Collaborate in Agile Networks: Participate in local and regional service projects within the hub, collaborating cross-functionally to improve service delivery and strengthen long-term customer trust...
Performs scheduled/emergency on site service repairs, schedules and performs on site preventive maintenance.
Provides customer service reports, escalates open customer issues to management, in order to have a clear, accurate and up to date documentation on company service activities. Logs necessary information on time in CRM system.
Maintains customer relations via phone/e-mail, or available service tools, and performs customer visits on a regular basis to assess product/service satisfaction and to promote any new product ideas or current product improvements....