Help establish partnerships with cross-functional technology and design teams to integrate technology, operations, and solution requirements into solution strategies.
Create technical solutions, collaborate with Microsoft/ Solution Principle/ Partner to understand potential changes and user behaviors on relevant products, and coordinate with solutions partners for comprehensive solution delivery and support.
Develop a deep understanding of product functionality and technology, proactively explore new Microsoft technologies and third-party components for innovative service offerings, compare and recommend advantageous solutions to clients, and pursue certification for the assigned learning/technology track.
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Identify opportunities to streamline business rules, policies, and operational processes to improve efficiency.
Drive harmonisation initiatives such as but not limited to billing systems, customer notifications, operational channels, and customer experience.
Analyse frontline, customer, and operational channel insights to identify gaps, pain points, and opportunities to enhance customer experience and operational effectiveness.
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· In-charge and provide oversight for a few IT projects, manage and control progress for ongoing projects. Deliver projects within scope and timelines with the resources allocated, whilst ensuring quality
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Client & Stakeholder Management: Serve as the primary point of contact for clients; communicate project progress, updates, and outcomes effectively to both technical and non-technical stakeholders.
Cost Monitoring & Reporting: Monitor project expenditures closely and proactively inform stakeholders and leadership when additional costs are anticipated or incurred beyond the agreed contract scope.
Risk Management & Problem-Solving: Identify potential project risks, develop mitigation strategies, and resolve issues proactively to keep projects on track within scope.
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Develop a deep understanding of the company's solutions to effectively address client queries, provide technical recommendations, and drive innovation in solution delivery.
Build and maintain strong relationships with clients, acting as a trusted advisor and ensuring client satisfaction throughout the project lifecycle.
Identify potential risks and issues that may impact digital solution delivery and proactively develop contingency plans to mitigate them.
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• Act as the primary technical liaison between business stakeholders, clients, software developers, robotics teams, electrical/electronics teams, UI/UX teams, and external suppliers.
• Gather and analyse business, operational, software, hardware, and integration requirements and translate them into clear technical specifications, user stories, system flows, and development tasks.
• Own the product backlog and technical priorities across multiple projects, including features, integrations, maintenance work, bug fixes, dependencies, and delivery milestones.
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Manage and coordinate resolutions of change requests and/or projects that may involves system enhancements and training requests
Manages mid-level management clients, company management and project team expectations for agreed upon project performance by obtaining and providing project metrics. Recommends and implements changes or alternate paths based upon performance and metrics.
Develops and makes presentations that could lead to expanded business opportunities. Participates in proposal efforts and sales calls to enhance opportunities for future business deals with client.
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