What You'll Do: Assist in developing and implementing effective sales strategies Support the team to meet or exceed sales targets Build and maintain strong client relationships Prepare regular sales reports and forecasts Train, mentor, and motivate junior staff Analyze market trends to identify new opportunities
What We're Looking For: Minimum 4 years of proven sales experience Excellent communication and interpersonal skills Strong leadership qualities with team management experience Ability to analyze data and make strategic decisions High level of self-motivation and initiative Proficiency in Microsoft Office Suite
Eager to drive success with us? Apply now and take your career to the next level!
What You'll Do: Assist in developing and implementing effective sales strategies Support the team to meet or exceed sales targets Build and maintain strong client relationships Prepare regular sales reports and forecasts Train, mentor, and motivate junior staff Analyze market trends to identify new opportunities
What We're Looking For: Minimum 4 years of proven sales experience Excellent communication and interpersonal skills Strong leadership qualities with team management experience Ability to analyze data and make strategic decisions High level of self-motivation and initiative Proficiency in Microsoft Office Suite
Eager to drive success with us? Apply now and take your career to the next level!
Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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POC & demonstrations by lead and validate complex Proof of Concepts (POC), technical demonstrations, and site surveys to ensure solutions align with customer requirements and business objectives.
Vendor compliance, manage the team’s vendor certification roadmap to ensure the organization maintains necessary partner statuses and meets all technical requirement thresholds.
Business growth by collaborating with product team to design marketing programs and involves in meeting and quarterly sales quotas like QBR through technical leadership.
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Meticulous in maintaining site IT forecast, accrual, spending tracking, procurement/receiving process, maintaining MA, Contractors, Communication billing, asset/inventory
Should be willing to work extended hours or modified schedule to meet deadlines
Ensure performance meets stipulated KPIs/SLAs at all
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Identify opportunities to streamline business rules, policies, and operational processes to improve efficiency.
Drive harmonisation initiatives such as but not limited to billing systems, customer notifications, operational channels, and customer experience.
Analyse frontline, customer, and operational channel insights to identify gaps, pain points, and opportunities to enhance customer experience and operational effectiveness.
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Manage and coordinate resolutions of change requests and/or projects that may involves system enhancements and training requests
Manages mid-level management clients, company management and project team expectations for agreed upon project performance by obtaining and providing project metrics. Recommends and implements changes or alternate paths based upon performance and metrics.
Develops and makes presentations that could lead to expanded business opportunities. Participates in proposal efforts and sales calls to enhance opportunities for future business deals with client.
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