Partner with AI engineers and developers — including agentic AI initiatives such as multi-agent orchestration systems, natural-language query layers over real-time vision event data, and LLM tool-use and automation — to scope, estimate, and sequence work accurately.
Develop detailed project plans, timelines, and resource allocation; monitor progress and report against KPIs.
Serve as the primary point of contact for clients, managing communication and expectations across technical and business audiences.
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Performs scheduled/emergency on site service repairs, schedules and performs on site preventive maintenance.
Provides customer service reports, escalates open customer issues to management, in order to have a clear, accurate and up to date documentation on company service activities. Logs necessary information on time in CRM system.
Maintains customer relations via phone/e-mail, or available service tools, and performs customer visits on a regular basis to assess product/service satisfaction and to promote any new product ideas or current product improvements.
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Review government and commercial tender documents to understand technical requirements and compliance criteria.
Coordinate with HP and internal stakeholders to ensure all proposed solutions and specifications are compliant, accurate, competitive, and aligned with customer and tender requirements.
Assist in product demonstrations, technical presentations, proof-of-concept activities, and solution briefings when required.
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Performs scheduled/emergency on site service repairs, schedules and performs on site preventive maintenance.
Provides customer service reports, escalates open customer issues to management, in order to have a clear, accurate and up to date documentation on company service activities. Logs necessary information on time in CRM system.
Maintains customer relations via phone/e-mail, or available service tools, and performs customer visits on a regular basis to assess product/service satisfaction and to promote any new product ideas or current product improvements.
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Partner closely with users and business stakeholders to define requirements and ensure solutions meet operational needs, representing users throughout design, development, implementation and execution.
Drive user adoption and change management, ensuring appropriate communication, training and readiness for successful implementation of new solutions.
Manage project priorities and backlog, ensuring resources remain focused on the most critical deliverables and risks.
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Technology Assessment: Continuously assess and select new technologies, frameworks, and methodologies that enhance the financial services IT landscape. Stay informed about emerging trends and innovations.
Integration Management: Oversee the integration of various systems, applications, and technologies. Ensure seamless interoperability and data flow across the entire IT environment.
Project Oversight: Provide technical leadership and guidance throughout the project lifecycle. Collaborate with cross-functional teams to ensure successful implementation of solutions.
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Lead team (regional and global) to figure out the best-fit proposal when deep dive the key customer needs.
Lead the related marketing campaign (tradeshow, marketing tools, lunch and learn seminar etc.)
Develop the team’s capability to leverage the full BAC product portfolio and our applications knowledge to influence customer design and specification.
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