To document the technical actions of problems resolved, and maintain spare parts inventory
THE JOB
To respond to customers’ calls to troubleshoot technical problems of medical devices so as to achieve customers’ satisfaction in turnaround and downtime
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Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
Keen interest in continual learning and professional development.
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Professional yet supportive culture with colleagues who work closely together and value work-life balance.
Develop and execute an account plan for Johor and Melaka to achieve and exceed revenue and margin targets.
Grow sales of our plate heat exchangers and related solutions to existing customers and new industrial accounts (e.g. chemical, food & beverage, HVAC, palm oil refineries and etc).
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