Collaborate closely with the sales team to support strategic accounts and assist in qualifying business opportunities.
Analyze customer requirements and design suitable solutions, including preparing proposals and bill of materials (BOM).
Provide technical support throughout the sales cycle, including clarifying product features, advising on implementation, and ensuring tender compliance.
...
• Consider the total cost of ownership (TCO), including operational efficiency, maintenance, and lifecycle costs, when preparing competitive and value-added proposals.
• Assist in preparing technical and commercial proposals, ensuring accuracy, completeness, and alignment with customer needs.
• Participate in customer meetings and presentations together with the Sales Manager to explain proposed solutions and address technical queries.
...
Collaborate closely with the sales team to support strategic accounts and assist in qualifying business opportunities.
Analyze customer requirements and design suitable solutions, including preparing proposals and bill of materials (BOM).
Provide technical support throughout the sales cycle, including clarifying product features, advising on implementation, and ensuring tender compliance.
...
Collaborate closely with the sales team to support strategic accounts and assist in qualifying business opportunities.
Analyze customer requirements and design suitable solutions, including preparing proposals and bill of materials (BOM).
Provide technical support throughout the sales cycle, including clarifying product features, advising on implementation, and ensuring tender compliance.
...
Mandarin Language Proficiency
Customer Service
Communication Skills
Active Listening
Problem Solving
Troubleshooting
Mandarin
English
Technical Support
Customer Support
Customer Care
Multitasking
fresh graduates
Complex Issue Resolution: Troubleshoot and resolve highly complex technical issues, coordinating with clients and vendors to ensure minimal downtime.
Client and Vendor Relations: Act as a key point of contact for clients and vendors, ensuring effective communication and collaboration throughout project lifecycles.
Quality Assurance: Implement and monitor quality control measures, ensuring systems function optimally and projects meet performance criteria.
...
Project Management: Manage and ensure successful completion of complex projects, including system upgrades, migrations, and integrations.
Technical Leadership: Provide guidance and mentoring to junior engineers, ensuring knowledge transfer and development within the team.
Complex Issue Resolution: Troubleshoot and resolve highly complex technical issues, coordinating with clients and vendors to ensure minimal downtime.
...
• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
...
Project Management: Manage and ensure successful completion of complex projects, including system upgrades, migrations, and integrations.
Technical Leadership: Provide guidance and mentoring to junior engineers, ensuring knowledge transfer and development within the team.
Complex Issue Resolution: Troubleshoot and resolve highly complex technical issues, coordinating with clients and vendors to ensure minimal downtime.
...