Build and maintain strong, long-lasting customer relationships by providing exceptional technical support, addressing concerns, and ensuring client satisfaction throughout the sales cycle and beyond.
Identify and articulate technical solutions that meet customer needs, acting as a trusted advisor and subject matter expert in the construction industry's electrical and electronic engineering domain.
Gather market intelligence and customer feedback to inform product development and sales strategies, contributing to the company's competitive edge.
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Identify and pursue new business development opportunities, including market penetration, strategic partnerships, and expansion into new customer segments.
Conduct thorough market research and competitive analysis to identify emerging trends, customer needs, and opportunities for product enhancement or new solution development.
Lead negotiations for complex sales contracts, ensuring favorable terms and conditions while maximizing profitability and aligning with Averex's business goals.
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Assist in the maintenance and execution of IATA Pool-related programs such as IFQP and IDQP
Assist in implementing the compliance monitoring framework to identify and address potential non-conformities with CAAM regulations, organization-approved policies, and industry best practices.
Provide support in gathering information and reporting compliance status to senior management.
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Integrate international engineering best practices and state-of-the-art to continuously enhance the performance, reliability, quality, and competitiveness of CHINT’s prefabricated substation solutions.
Develop customized engineering solutions including specialized prefabricated substation configurations and modular system designs.
Provide comprehensive technical recommendations and system-level solutions, ensuring solution complies with applicable international standards, industry codes, project specifications and local practices.
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Support trouble shooting & diagnosis of technical problems
Assist the dealers in giving required technical assistance to customers
Escalate cases within the Technical Support organisation where a higher priority is needed or when additional resources are needed to solve a problem
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Effective Communication skills for engaging with customers, preparing proposals, and collaborating with internal teams.
Diploma or degree in Mechanical Engineering, Electrical Engineering, or a related technical discipline (or equivalent practical experience).
Knowledge of industrial pumps or fluid handling systems is highly preferred; experience in relevant industries (chemical, petrochemical, oil & gas, or manufacturing) is an advantage.
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Identify and troubleshoot issues with equipment performance, calibration, or accuracy.
Diagnose and troubleshoot technical issues reported by customers. Conduct thorough root cause analysis to identify underlying problems and develop effective repair solutions.
Perform repair, maintenance, and replace defective components or parts using appropriate tools, equipment, and techniques.
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Responsible for planning, coordinating, supervising, and executing preventive, corrective, and heavy maintenance activities for rail systems and engineering assets to ensure safe, reliable, and efficient railway operations. The role ensures maintenance activities are carried out in accordance with established Standard Operating Procedures (SOPs), statutory requirements, and safety standards, while optimizing asset performance, resource utilization, and operational readiness. The incumbent also provides technical guidance, monitors maintenance performance, supports continuous improvement initiatives, and collaborates with internal and external stakeholders to achieve departmental and organizational objectives.
Proposal Development: Prepare detailed technical and commercial proposals, including Bill of Materials (BOM), cost estimations, and financial business cases (ROI and PPA modeling).
Customer Consultation: Present complex technical concepts—such as Net Energy Metering (NEM) or Battery Energy Storage Systems (BESS)—to non-technical clients in an understandable way.
Relationship Management: Build and maintain long-term relationships with key stakeholders, including developers, consultants, and regulatory authorities like SEDA or TNB.
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· Technical Investigation: Review record configurations, API integrations, and automation logic (triggers/workflows/templates) to resolve issues.
· Customer Communication: Provide prompt, accurate feedback to customers, maintaining a professional and urgent tone.
· Documentation: Maintain detailed records of all troubleshooting steps in a CRM/ticketing system and create articles for the public knowledge base.
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Lead and mentor a small team of engineer of the technical department;
Assists with technical presentations to internal and external parties as required;
Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments;
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