Provide technical explanations and recommendations to customers.
Coordinate with internal departments to ensure customer requirements are clearly communicated.
The Sales Engineer is responsible for promoting the company's engineering and fabrication services, identifying new business opportunities, developing customer relationships, preparing quotations and proposals, and achieving sales targets. The position requires a combination of technical knowledge, sales skills, customer relationship management, and commercial awareness.
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Sales & Capacity Planning: Liaise with clients to gather sales forecasts, aligning them with internal manufacturing capacity to develop efficient shipment plans.
Order & Fulfillment Management: Oversee end-to-end order processing, price quotes, delivery scheduling, and optimal freight/shipping logistics.
Delivery Monitoring: Actively track production and delivery schedules to ensure on-time delivery according to committed shipment plans.
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Sales & Capacity Planning: Liaise with clients to gather sales forecasts, aligning them with internal manufacturing capacity to develop efficient shipment plans.
Order & Fulfillment Management: Oversee end-to-end order processing, price quotes, delivery scheduling, and optimal freight/shipping logistics.
Delivery Monitoring: Actively track production and delivery schedules to ensure on-time delivery according to committed shipment plans.
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Vendor & Carrier Coordination: Work with telecom providers, third-party managed services, and hardware vendors for circuit delivery and infrastructure procurement.
Project Management: Oversee the lifecycle of network rollouts, from initial design and budgeting to deployment and post-implementation review.
Tier 3 Escalation: Act as the ultimate escalation point for complex network outages, routing loops, and critical performance degradation
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