Assist with setting up and breaking down catering stations for events, ensuring timely and efficient service delivery to a large customer base (up to 500 people).
For escalated cases, monitor progress according to the process and follow through until the case is closed — take end-to-end ownership of every case, regardless of issue type.
Accurately complete all required delivery and pickup documentation, such as bills of lading, manifests, and delivery receipts, ensuring all information is precise and legible.
Proactively identify opportunities to enhance the customer experience by providing product knowledge support, guiding users through features, and offering best practice advice.
Facilitate smooth operational onboarding for new hires, including HR orientation, system setup, access card issuance, and personnel file establishment.