Responsible for monthly payroll calculation; complete declaration and payment of EPF, SOCSO, PCB as well as routine payments via official government portals.
Coordinate induction and vocational training for new hires, execute training plans; liaise with external training providers, track and collect feedback on training outcomes.
Maintain employee relations, mediate communication between staff and management, plan and organize staff activities.
...
Responsible for monthly payroll calculation; complete declaration and payment of EPF, SOCSO, PCB as well as routine payments via official government portals.
Coordinate induction and vocational training for new hires, execute training plans; liaise with external training providers, track and collect feedback on training outcomes.
Maintain employee relations, mediate communication between staff and management, plan and organize staff activities.
...
Responsible for monthly payroll calculation; complete declaration and payment of EPF, SOCSO, PCB as well as routine payments via official government portals.
Coordinate induction and vocational training for new hires, execute training plans; liaise with external training providers, track and collect feedback on training outcomes.
Maintain employee relations, mediate communication between staff and management, plan and organize staff activities.
...
Responsible for monthly payroll calculation; complete declaration and payment of EPF, SOCSO, PCB as well as routine payments via official government portals.
Coordinate induction and vocational training for new hires, execute training plans; liaise with external training providers, track and collect feedback on training outcomes.
Maintain employee relations, mediate communication between staff and management, plan and organize staff activities.
...
Responsible for monthly payroll calculation; complete declaration and payment of EPF, SOCSO, PCB as well as routine payments via official government portals.
Coordinate induction and vocational training for new hires, execute training plans; liaise with external training providers, track and collect feedback on training outcomes.
Maintain employee relations, mediate communication between staff and management, plan and organize staff activities.
...
Act as a subject matter expert on Lazada's logistics operations, staying updated on policies, procedures, and system updates to provide accurate information.
Contribute to the development and implementation of customer service strategies to enhance overall customer satisfaction and loyalty.
Serve as a key point of contact for customers, addressing inquiries, concerns, and issues related to logistics and delivery services.
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Conduct functional, regression, and ongoing testing for new releases, system enhancements, patches, and bug fixes, and provide structured feedback for product improvement.
Assist with project implementation as required, including preparing training materials, delivering user training, supporting user acceptance testing, and conducting application parallel runs.
Guide customers on system functionality, configurations, and recommended best practices.
...
Curriculum Development: Create, update, and maintain training manuals, SOPs (Standard Operating Procedures), video tutorials, and sales playbooks.
Performance Monitoring: Assess the operational and sales performance of new partners during their first 90 days. Provide targeted coaching and refresher training to address any skill gaps.
Ongoing Support: Act as the primary point of contact for franchise partners regarding operational queries, software troubleshooting, and sales advice.
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Follow up with customers to understand their needs, provide suitable product recommendations, and enhance overall customer experience.
Manage customer records and support CRM database updates to ensure accurate customer information for follow-up activities.
Support the planning and execution of online and offline member activities, including Member Days, VIP events, customer appreciation events, and customer engagement activities.
...
customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
Follow up with customers to understand their needs, provide suitable product recommendations, and enhance overall customer experience.
Manage customer records and support CRM database updates to ensure accurate customer information for follow-up activities.
Support the planning and execution of online and offline member activities, including Member Days, VIP events, customer appreciation events, and customer engagement activities.
...
customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
Follow up with customers to understand their needs, provide suitable product recommendations, and enhance overall customer experience.
Manage customer records and support CRM database updates to ensure accurate customer information for follow-up activities.
Support the planning and execution of online and offline member activities, including Member Days, VIP events, customer appreciation events, and customer engagement activities.
...
customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
Follow up with customers to understand their needs, provide suitable product recommendations, and enhance overall customer experience.
Manage customer records and support CRM database updates to ensure accurate customer information for follow-up activities.
Support the planning and execution of online and offline member activities, including Member Days, VIP events, customer appreciation events, and customer engagement activities.
...
customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.