Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
Keen interest in continual learning and professional development.
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Hartalega is made up of a tight-knit, passionate and highly-skilled set of individuals. From our top executives, to our line technicians; we are all proud to be part of an elite group responsible for revolutionising the glove-making industry.
Job Purpose
Collaborate with Hartalega Project Teams to introduce new technologies and implement corresponding training modules effectively.
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Hartalega is made up of a tight-knit, passionate and highly-skilled set of individuals. From our top executives, to our line technicians; we are all proud to be part of an elite group responsible for revolutionising the glove-making industry.
Evaluate training outcomes to strengthen skill development and operational efficiency.
Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance.
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Comfortable with numbers. Spreadsheets, dashboards, reading a report and asking why.
Can write a clean update that explains a result, not just reports a number.
Has built or tinkered with something of their own. A side project, a personal AI experiment, anything self-started. Doesn't need to be marketing related.
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Project management skills to coordinate site activities, manage timelines, and align internal resources with customer requirements.
Background or interest in construction, civil engineering, or building materials; experience with concrete flooring equipment is an advantage.
Ability to work on site with crews, interpret specifications and technical documentation, and communicate clearly in English; proficiency in Bahasa Malaysia is beneficial.
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We are looking for a Technical Support Intern who is interested in heavy equipment, tires and technical problem-solving. This internship provides an opportunity to gain practical, hands-on experience in OTR tire applications, field inspections, troubleshooting and customer technical support.
What You'll Be Doing
The intern will assist the Technical Support team in:
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Responsible for implementation of localisation projects by working closely with key stakeholders like R&D, PPD, Global product management, Group Sourcing, factories and business commercial team. Work closely with the global product management function to localise the global portfolio into the region.
Provide all the required product applications, features, benefits & business case inputs during the product localisation project process and support the execution in a timely manner; provide product technical support and product care to the country's sales team as a go-to resource for product-related questions
Develop overall new product launch package including all the product & marketing related materials by collaboration with cross functions
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Comfortable with numbers. Spreadsheets, dashboards, reading a report and asking why.
Can write a clean update that explains a result, not just reports a number.
Has built or tinkered with something of their own. A side project, a personal AI experiment, anything self-started. Doesn't need to be marketing related.
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