Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance.
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Experience in ERP application support, maintenance, implementation or troubleshooting; Sage X3 experience is not mandatory, however, prior hands-on experience with other ERP systems is required. Candidates with experience in SAP, Oracle, Microsoft Dynamics, or other established ERP platforms are encouraged to apply.
Exposure to ERP modules such as General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Banking/Cash Management, Purchasing, Sales, Inventory and Fixed Assets.
Experience handling user support tickets, incident triage, issue escalation, root cause analysis and system troubleshooting.
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Analyze market data and competitor offerings to support new product requests, ensuring pricing, marketing strategies, and overall benefits align with customer needs.
Communicate effectively with Asia Pacific regions and global counterparts, including headquarters, EMEA, and America, to capture market insights and ensure regional requirements are reflected in global product scopes.
Work with sales, marketing, and content development teams to implement effective strategies and ensure a unified vision for product development.
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Lead and manage the asset lifecycle process from procurement to asset disposal
Lead weekly team meetings with members in Asia
Work in conjunction with other IT Coaches on improving the quality of support services by identifying areas that need improvement through analysis, performance metrics reporting and identifying consistent and persistent problems from incidents
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Identify opportunities to streamline business rules, policies, and operational processes to improve efficiency.
Drive harmonisation initiatives such as but not limited to billing systems, customer notifications, operational channels, and customer experience.
Analyse frontline, customer, and operational channel insights to identify gaps, pain points, and opportunities to enhance customer experience and operational effectiveness.
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Lead and manage the asset lifecycle process from procurement to asset disposal
Lead weekly team meetings with members in Asia
Work in conjunction with other IT Coaches on improving the quality of support services by identifying areas that need improvement through analysis, performance metrics reporting and identifying consistent and persistent problems from incidents
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Manage vendor relationships, demos, and licensing negotiations to ensure cost-effective procurement.
Write scripts and small tools (e.g. Python, JavaScript, SQL) to automate manual workflows, integrate systems via APIs, or prototype solutions before committing to a vendor purchase.
Assess vendor claims technically — reading documentation, testing APIs, and validating whether a proposed system genuinely fits the business's technical environment.
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