Troubleshoot and resolve software-related issues, including operating system errors, application malfunctions, and connectivity problems, using software flashing and debugging techniques.
Provide excellent customer service by communicating technical issues and repair solutions clearly and professionally to customers, addressing their concerns and ensuring satisfaction.
Maintain accurate records of repairs performed, parts used, and customer interactions, using a computerized system to track inventory and manage service requests.
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Mobile phone hardware repair
Mobile phone software troubleshooting
Soldering and desoldering
Mobile phone diagnostics
Customer service
Component Replacement
Smartphone Troubleshooting
Technical Proficiency
Mobile Device Repair
Customer Service
To effectively communicate and promote the clinical benefit and technical performance data of our diagnostics solutions to laboratory managers, scientific officers, HODs, clinical consultants, clinicians, and Key Opinion Leaders to develop/grow existing accounts and acquire new accounts
To develop relationships with Key Opinion Leaders and Principals so as to achieve trusting, long-lasting partnerships
To work closely with technical team of engineers and application specialists to ensure successful implementation of projects and laboratory solutions at customer sites
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Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
Keen interest in continual learning and professional development.
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