Knowledge Management:o Maintain and update knowledge base articles and support documentation to reflect the latest information and procedures.o Contribute to the development of training materials and user guides.
Qualification & Requirements:- Bachelor's Degree in Accounting, Finance or related field.- Minimum 2 years of relevant working experience in accounting or finance.- Proficient in Microsoft Excel and accounting software (e.g. SQL, AutoCount, or equivalent).
Accurately record customer interactions, sales progress, and relevant data into the call center software system, ensuring data integrity for reporting and analysis.
Qualification & Requirements:- Bachelor's Degree in Accounting, Finance or related field.- Minimum 2 years of relevant working experience in accounting or finance.- Proficient in Microsoft Excel and accounting software (e.g. SQL, AutoCount, or equivalent).
Compile and summarize user feedback and issues, coordinate with relevant departments for resolution, and ensure all customer issues are followed up and fully resolved.
Collaborate closely with the sales and marketing teams to develop and execute product launch strategies, promotional materials, and sales enablement tools.