Managing incoming calls and messages, responding promptly, and sending reminder calls or WhatsApp messages one or two days before appointments for confirmation.
People Leadership & Capability Development: Lead, coach and develop People Operations leaders and teams across SEA, fostering a high-performance culture, strengthening leadership capabilities and building an engaged, accountable and collaborative workforce.
Documentation & Controlling : Ensure all work documentation and work processes are updated and meet with Internal Control Financial Reporting (ICFR), group policies and guidelines, local statutory and legal requirements within agreed service timelines. Perform back up function and other duties, including job rotation to other functional teams as and when required. Participate in any compliance audits and respond to audit queries