Experience in managing hybrid identity environments, including Microsoft Entra Connect Sync, password synchronization, and identity integration between on-premises Active Directory and Microsoft Entra ID.
The engineer will support Active Directory Domain Services (AD DS), Group Policy Management, DNS, DHCP, Microsoft Entra ID (Azure AD), Microsoft 365 integration, VMware infrastructure, and Windows Server environments while ensuring compliance with operational standards, security policies, audit requirements, and service level commitments.
Simulate Customer Scenarios: Utilize our specialized onsite support laboratory to recreate customer scenarios, test assay performance, and validate technical solutions
Simulate Customer Environments: Utilize our specialized onsite support laboratory to recreate customer scenarios, test instrument performance, and validate technical solutions
Coaching & capability building: train and coach the team on process/ equipment/ safety, support cross-training and continuous improvement, and manage performance reviews and feedback.
Clearly document problem details, troubleshooting actions, and findings, and prepare comprehensive escalation materials for issues requiring further investigation.