CTC Global Hiring! Full Time Technical Engineer ( MS Active Directory) in Selangor, Earn up to MYR 6,000 - Ricebowl

• Diploma or Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or equivalent qualification.
• Minimum 2 years of relevant IT experience, preferably in Microsoft Active Directory, Microsoft Entra ID (formerly Azure Active Directory), and hybrid identity environments.
• Hands-on experience in administering, maintaining, monitoring, and troubleshooting Active Directory Domain Services (AD DS), Microsoft Entra ID, and Windows Server environments.
• Experience in managing hybrid identity environments, including Microsoft Entra Connect Sync, password synchronization, and identity integration between on-premises Active Directory and Microsoft Entra ID.
• Familiarity with Microsoft 365 identity administration, authentication, authorization, and access management.
• Microsoft certifications such as Microsoft Certified: Identity and Access Administrator Associate (SC-300), Azure Administrator Associate (AZ-104), or Windows Server Hybrid Administrator Associate (AZ-800/AZ-801) are added advantages.
• ITIL Foundation certification and other relevant Microsoft, VMware, Azure, or cybersecurity certifications are added advantages.

Technical Skills & Competencies

• Strong knowledge of Active Directory administration, including user and group management, Organizational Units (OU), Group Policy Objects (GPO), DNS, DHCP, domain controllers, and Active Directory replication.
• Experience in Microsoft Entra ID administration, including user lifecycle management, group management, Role-Based Access Control (RBAC), Conditional Access, Multi-Factor Authentication (MFA), and Self-Service Password Reset (SSPR).
• Understanding of hybrid identity and authentication technologies, including Single Sign-On (SSO), Microsoft Entra Connect Sync, Password Hash Synchronization (PHS), and federation concepts.
• Knowledge of identity security best practices, including privileged access management, Microsoft Entra Privileged Identity Management (PIM), access reviews, and identity protection.
• Proficiency in troubleshooting Active Directory authentication, account lockouts, Group Policy, domain connectivity, replication, and Microsoft Entra ID sign-in issues.
• Working knowledge of Windows Server 2019/2022/2025, Microsoft Azure, Microsoft 365, virtualization platforms, and related infrastructure services.
• Familiarity with PowerShell scripting and Microsoft Graph PowerShell for identity administration, reporting, and operational automation.
• Understanding of Microsoft security and compliance requirements, including identity governance, audit logging, and least-privilege access principles.

Key Responsibilities

• Provide day-to-day operational support, administration, monitoring, and maintenance of Active Directory, Microsoft Entra ID, and hybrid identity infrastructure.
• Perform user account provisioning, modification, deactivation, password management, group membership administration, and access control activities.
• Administer and troubleshoot Group Policy Objects (GPO), domain controllers, DNS, Active Directory replication, and authentication services.
• Support Microsoft Entra ID services, including Conditional Access, MFA, SSO, enterprise applications, and hybrid identity synchronization.
• Monitor identity infrastructure health, service availability, synchronization status, and security-related events.
• Perform incident investigation, troubleshooting, problem management, and root cause analysis for Active Directory and Microsoft Entra ID-related issues.
• Support approved changes, system patching, security hardening, configuration updates, and identity infrastructure improvements.
• Assist with vulnerability remediation, security compliance activities, and audit requirements relating to identity and access management.
• Maintain operational documentation, technical procedures, configuration records, and knowledge base articles.
• Coordinate with internal technical teams, Microsoft support, third-party vendors, and customers for incident resolution and technical escalations.
• Track, monitor, update, and resolve assigned incidents, service requests, and change tickets within agreed Service Level Agreements (SLAs).
• Support disaster recovery, backup and restoration verification, and business continuity activities relating to Active Directory and identity services.
• Participate in continuous service improvement initiatives, including operational automation, proactive monitoring, and identity security enhancement.

Soft Skills & Professional Attributes

• Strong analytical, problem-solving, and technical troubleshooting capabilities.
• Good interpersonal and communication skills, with the ability to explain complex technical matters clearly to customers and internal stakeholders.
• Proven ability to work independently and collaboratively within a managed services environment.
• Reliable, accountable, and committed to delivering services in accordance with customer SLAs and operational requirements.
• Strong time management, prioritization, and organizational skills.
• Ability to adapt to changing technologies, customer requirements, and operational priorities.
• Resourceful, proactive, and capable of working in a fast-paced service delivery environment.
• Willingness to participate in scheduled maintenance, after-hours support, and on-call escalation when required.

Job Types: Full-time, Contract

Pay: RM3,500.00 - RM6,000.00 per month

Benefits:

• Health insurance

Work Location: In person