Achieve sales and GP budgets through product demonstration with confidence and credibility to customers the technical and commercial benefits of IMI Precision Engineering’s products and their differentiation from the competition
Undertake effective up to date market trend, information analysis of situations and data and thus providing feedback to management team to drive continuous improvement
Play a key role in securing excellent, valid commercial contractual terms by Assessing and identifying opportunities to reduce commercial risk, and negotiating of appropriate contractual terms and conditions and obligations
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To assist in term of preparation of service & commissioning document procedure and check list from time to time.
To lead small project scale in-term of work preparation, scheduling, commissioning and final report (i.e; control system conversion, fuel conversion, additional system)
Working Language: Given our diverse client base and corporate environment, this is a bilingual role. Professional fluency in both English and Mandarin is strictly required to facilitate technical communication between international teams and local clients.
Installation & Commissioning: Execute and supervise on-site assembly, SF6 gas filling/testing, primary equipment alignment, secondary wiring checks, and high-voltage testing of GIS and substation equipment according to Standard Operating Procedures (SOP).
Technical Support & Troubleshooting: Act as the primary Tier-1 technical anchor on project sites. Diagnose complex electrical/mechanical faults, perform root-cause analysis on both primary switchgear and secondary control/protection systems, and implement robust technical solutions.
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Serve as the primary technical liaison between clients, partners, and internal teams. Conduct regular communications on project progress and service updates to ensure information transparency.
Deliver product operation and maintenance training to clients. Provide on-site production support as needed, and perform after-sales service work such as equipment operation and maintenance, troubleshooting, hotline response and technical guidance in accordance with contract requirements.
Strengthen on-site client relationships to continuously improve customer satisfaction.
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Documentation & Control: Act as project documentation controller, ensuring records are complete and up to date. Prepare and maintain local equipment documentation, drawings, and technical records. Ensure documentation complies with internal standards and audit requirements.
Condition Monitoring (CMS / CMT): Support occasional site visits for Condition Monitoring Service (CMS) and Condition Monitoring Testing (CMT). Assist service engineers during site activities where technical or documentation support is required.
Commercial: Creates standard quotation for project/service quotation as needed by the division
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Support system configuration, enhancements, testing (UAT), and deployment of patches, updates, and new modules.
Document issues, resolutions, and knowledge-base articles to strengthen team capability and reduce recurring tickets.
Liaise with business stakeholders across departments (Finance, HR, Project Management, O&M, etc.) to understand requirements and translate them into system solutions.
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Analyzing disturbance records, event logs, and fault data to evaluate system performance and identify areas for optimization.
Supporting SCADA/DCS/IEC 61850 integration to ensure seamless communication and interoperability of protection relay systems.
Troubleshooting & Fault Analysis: Diagnosing relay and electrical system failures using on-site or remote diagnostic tools; identifying root causes, recommending preventive actions, and supporting fault investigations related to protection mis-operations.
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Analyzing disturbance records, event logs, and fault data to evaluate system performance and support optimization of protection schemes.
Supporting SCADA/DCS/IEC 61850 integration to ensure seamless communication and interoperability of protection relay systems.
Diagnosing relay and electrical system failures using on-site or remote diagnostic tools; identifying root causes, recommending corrective and preventive actions, and supporting fault investigations related to protection mis-operations and equipment trips.
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Repair Job:- Diagnose and perform inspection, repair, maintenance, and installation efficiently, safely, and per quality/time standard- Ensure all approved and correct parts are installed for repair jobs- Do health check inspection- Service and repair minor and major job of German Cars Only- Perform Diagnostic scan
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