Ability to provide end-to-end operational support, diagnose and resolve system/application issues, perform root cause analysis, and maintain high customer satisfaction.
Experience monitoring system performance, conducting health checks, managing backups, maintaining system reliability, and supporting GIS integrations with other enterprise systems.
Ability to gather business requirements, provide technical advisory services, collaborate with clients and stakeholders, and ensure SLA compliance through effective communication and reporting.
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You will close collaboration with all Service representatives within the Country, including those remaining within the Systems BUs, identify white spots and define local level strategy for HUB approval to increase coverage of the IB base and support entries into new markets, segments and Customers, and identify opportunities at local level for organic and inorganic growth.
You will promote synergies and develop efficient delivery processes based on BU PGSV Strategy, ensuring excellence in managing the local operations, with a focus on continuous improvement and customer satisfaction, secure needed resources to support Growth while keeping financial performance and promote and implement the needed Training Programs.
You will promote sharing of best practice, support and collaborate with the Continuous Improvement and Problem-solving initiatives when required, drive Service Safety and enforces a Service safety and integrity culture throughout the Service organization, make sure all relevant actions are implemented to significantly reduce or eliminate HSE Risks, execute HSE operational plan and ensure full compliance with Hitachi Energy’s HSE and legal requirements, drive operational excellence by ensuring the implementation of company programs and Service’s operational risk management, staffing the local units appropriately to ensure delivery, ensure BU specific training program are delivered, ensures that the area of responsibility is properly organized, staffed, skilled and directed, guide, motivate and develop direct and indirect subordinates, improve service availability, provides training and develops capabilities and competencies and secure Service Team development to support Professional Growth.
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Establish the department’s scope of service and objectives in alignment with the hospital’s mission, vision, and goals.
Develop and manage departmental budgets, including CAPEX and OPEX.
Manage department operations, monitor the performance of hospital systems and equipment, and ensure they remain in good and optimal working condition.
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Ready to grow in hospitality? Welcome to working with us at TENSEVEN HITOYOSHI SDN BHD, where we bring thoughtful food and warm service to our community.
As an Assistant Restaurant Manager / Service Leader you'll build a dependable front-of-house operation, create consistent guest experiences, and help scale our service standards across shifts.
Take full ownership of end-to-end finance processes (AP, AR, GL, reporting), ensuring standardisation, proper documentation, and continuous optimisation.
Drive a strong service-oriented culture, ensuring responsiveness, reliability, and quality support to business stakeholders.
Oversee day-to-day finance operations, ensuring timely and accurate processing in compliance with company policies and statutory requirements.
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Foster a positive, collaborative, and high-performing work environment through regular team meetings, feedback sessions, and effective delegation of duties.
Monitor customer service metrics and quality standards, identifying opportunities to improve workflows, productivity, and customer experience.
Handle, investigate, and resolve customer complaints, patient grievances, and escalations through root cause analysis, timely follow-up, and cross-functional collaboration.
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Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation, and culture of Alcon
Have high positive impact on both internal and external associates, stakeholders, and customers. Lead, develop and coach direct reports
Execution of CO strategy, organizational design of teams and processes within market with following scope:
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Oversee the maintenance and enhancement of call centre systems (e.g., CRM & telephony). Act as the escalation point for system-related issues and incidents.
Drive automation and digitalisation initiatives to improve operational efficiency.
Oversee the development and maintenance of dashboards, reports, and performance metrics to support business decisions.
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Collaborate cross-functionally with Sales, Project Execution, Field Service, Spare Parts, and Automation teams to deliver integrated service solutions.
Drive operational excellence and standardization of service agreement management across the SEA region.
Oversee contract renewal processes, pricing strategies, and cost control measures to maintain profitability.
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Collaborate cross-functionally with Sales, Project Execution, Field Service, Spare Parts, and Automation teams to deliver integrated service solutions.
Drive operational excellence and standardization of service agreement management across the SEA region.
Oversee contract renewal processes, pricing strategies, and cost control measures to maintain profitability.
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Demonstrated success in process simplification, governance design, and operating model transformation
Data-drive mindset with the ability to convert operational insights into strategic action.
Own and lead end-to-end GPS service delivery for assigned regions, consolidating repetitive and mass HR activities from COEs and HRBPs into a single, scalable operating model
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Collaborate cross-functionally with Sales, Project Execution, Field Service, Spare Parts, and Automation teams to deliver integrated service solutions.
Drive operational excellence and standardization of service agreement management across the SEA region.
Oversee contract renewal processes, pricing strategies, and cost control measures to maintain profitability.
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Partner closely with Marketing for campaign activations/POSM, collaborate with R&D/Technical teams on customized product developments, and coordinate with Supply Chain to ensure precise forecasting and fulfillment.
Track and report sales performance to senior leadership, manage trade spending strictly within budget, and ensure strong ROI on all commercial initiatives.
5-6 years of sales experience strictly within the Food FMCG or Foodservice sector.
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