The Customer Service Assistant Manager (Import & Export) is a full-time, on-site role based in Klang. This position supports daily customer service operations for logistics, including managing import and export documentation, coordinating shipments, and monitoring delivery timelines. The role involves handling customer inquiries, resolving issues promptly, and ensuring a high level of customer satisfaction throughout the logistics process. The Assistant Manager will work closely with internal teams and external partners to optimize service quality, support process improvements, and maintain accurate records. This role also assists in training and guiding customer service team members, ensuring adherence to company standards and procedures.
Key Responsibilities
• Lead and supervise the Customer Service team for Import & Export freight operations
...
Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation, and culture of Alcon
Have high positive impact on both internal and external associates, stakeholders, and customers. Lead, develop and coach direct reports
Execution of CO strategy, organizational design of teams and processes within market with following scope:
...
The Business Development Manager will drive revenue growth by promoting and selling comprehensive managed IT and cybersecurity services to enterprise and mid-market clients. This role requires a consultative sales approach, understanding client needs related to IT infrastructure, cybersecurity, cloud services, and network management. The ideal candidate will act as a trusted advisor, articulating value propositions that align with clients' digital transformation and security objectives.
· Tax Planning: analysing tax laws and regulations to identify opportunities for minimizing tax liabilities while ensuring compliance
· External Stakeholder Engagement: Liaise and collaborate with external parties including potential investors, bankers, auditors, tax agents, legal counsel, and government authorities to ensure compliance, manage financial risks, and maintain robust relationships vital to the company's financial well-being.
· Corporate Exercises and M&A: Lead and execute corporate exercises when necessary, evaluate potential mergers, acquisitions, and strategic partnerships, conducting thorough due diligence, and contributing to negotiations and deal structuring.
...
Executive Thought Partnership: Serve as a thought partner for country and regional Grab leadership. You will champion Malaysia's agenda, ensuring regional product roadmaps reflect on-the-ground realities.
Performance Tracking & Analytical Insights: Monitor core business metrics and investigate anomalies. You will translate data into actionable problem statements
Team Leadership: Manage, develop, and mentor your team, helping them grow both analytically and strategically.
...