Collaborate with business stakeholders to identify business needs and recommend optimal process improvements, considering both current and future-state operating models.
Develop a deep understanding of business processes and prioritize initiatives based on business impact and value creation.
Coordinate closely with business teams, application vendors, Controlling, and Management to maintain visibility of day-to-day operations, including incidents, service requests, and system performance.
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The Sales Manager will drive revenue growth by promoting and selling comprehensive managed IT and cybersecurity services to enterprise and mid-market clients. This role requires a consultative sales approach, understanding client needs related to IT infrastructure, cybersecurity, cloud services, and network management. The ideal candidate will act as a trusted advisor, articulating value propositions that align with clients' digital transformation and security objectives.
For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.
We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world. This position is within the Global IT - Global Business Services - SAP Center of Excellence. In the SAP CoE team we work in a team with direct colleagues in the SAP domian based and in Kuala Lumpur, Malaysia and Amersfoort, The Netherlands.
Managing defining SLA’s with service owners based on agreed IT SLA’s and providing regular updates on performance and status of continuous service improvement activities.
Participating during incident escalation management for Priority 1 and 2 incidents.
An active communicator via our internal platform Viva Engage
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Develop and execute Key Account Management strategies for major and long-term customers, including stakeholder mapping, OPEX planning, and maintenance strategy alignment.
Ensure a high level of customer satisfaction across all service touchpoints.
Actively promote the full range of GEA service offerings, including first service offers, spare parts packages, service agreements, audits, training, service digital products, and upgrades.
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Set the Ready for Service (RFS) date, which is agreed upon by the customer and TIME
To co-ordinate with contractors, vendors, Telco network engineers or data center executive for relevant tasks so to meet customer request within the time frame or lesser.
Provide status update of the project progression to customer from time to time.
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Steer the build activities and manage all IT projects ensuring the quality, content, costs and deadlines.
Guarantee the operational stability & efficiency.
Guarantee the operational efficiency and Service Level Agreements of the technology and infrastructure running under his/her domains and ensure that the necessary evolutions are recommended and implemented.
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Monitor vessel schedules, ETA/ETD, vessel changes, delays and container status.
Review and coordinate import shipping documentation, including Bill of Lading (B/L), Delivery Order (D/O), arrival notices and other relevant documents.
Coordinate with customs/customs-related parties on import clearance requirements and shipment matters.
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Coordinate with shipping lines on vessel schedules, booking, ETA/ETD, cut-off times, vessel changes and rollovers.
Prepare, check and coordinate export shipping documentation, including Shipping Instructions (SI), Bill of Lading (B/L), VGM and other relevant documents.
Ensure shipping instructions and required documentation are submitted accurately and within the required cut-off time.
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Ability to provide end-to-end operational support, diagnose and resolve system/application issues, perform root cause analysis, and maintain high customer satisfaction.
Experience monitoring system performance, conducting health checks, managing backups, maintaining system reliability, and supporting GIS integrations with other enterprise systems.
Ability to gather business requirements, provide technical advisory services, collaborate with clients and stakeholders, and ensure SLA compliance through effective communication and reporting.
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Ensure completeness, accuracy and proper classification of accounting transactions in accordance with applicable accounting standards and Group policies.
Monitor and resolve long-outstanding reconciling items and ensure timely account reconciliation and clearance.
Oversee intercompany accounting and reconciliation across Group entities, including identification and resolution of discrepancies.
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