Maintain and update standard operating procedures (SOPs), process workflows, and ensure accurate documentation for operational continuity.
Serve as the first point of escalation for operational issues within the team, assisting in timely identification and resolution of data flow anomalies.
Collaborate closely with IT, Data Engineering, Risk, Business units, and other stakeholders to resolve technical and operational challenges.
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Operating in a high-volume, high-availability environment, FAM provides early detection and resolution of trade anomalies or interruptions.
The team collaborates with business units, IT, data engineering, and support functions to ensure data quality and mitigate operational risk.
As part of a broader data governance and operations ecosystem, FAM supports strategic initiatives by ensuring reliable data pipelines that underpin critical decision-making and compliance activities.
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The team collaborates closely with front office, upstream data providers, accounting, IT, and support functions to ensure data consistency and mitigate operational risk.
As part of the broader investment operations ecosystem, the MO team supports strategic and regulatory initiatives by ensuring reliable operational data that underpins reporting, risk management, and decision-making.
Assist the Team Manager in overseeing daily operations of the MO team to ensure smooth and efficient workflows.
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All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.
Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events.
Act as escalation point for the Transaction Management oversight, execution of complex process and control functions, ensure high quality of allocated deliverables and providing backup relief to for staff and deal with escalated issues/queries.
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Ensure activities and controls are documented in comprehensive procedures and support the governance and control of the team through the application of professional awareness risk mindset.
Act as partner to junior team members (COO and intern) in training them to understand the basic processes and guidelines.
Pro-actively proposing ideas/recommendations to enhance processes for increased efficiency in service delivery.
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