Champion complex customer needs and manage/ anticipate customer complaints to support a positive experience.
Proactively support the promotion of the portal by engaging with customers to ensure that they can use all aspects of the tool. Escalate operational issues as appropriate.
Responsible for the accuracy and completeness of data in BA&IS systems (in line with internal procedures, contractual requirements, cost structures and budget constraints) within or ahead of agreed SLAs to support smooth delivery of resource and invoicing.
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As a Customer Service Advisor, you’ll be responsible for managing the daily intake of vehicles for servicing and ensuring a high standard of customer service.
Responsible for daily intake of cars for servicing.
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Memeriksa kenderaan menggunakan borang semakan Pendaftaran Servis/pembaikan(Vehicle Checklist) dan mengeluarkan Sebut Harga serta Pesanan Servis selepas pengesahan.
Mendapatkan kelulusan dan tandatangan pelanggan pada Sebut Harga/Pesanan Servis/Pembaikan serta memastikan pelanggan faham sepenuhnya kos terlibat.
Menyusun sesi pandu uji bersama Foreman dan pelanggan jika perlu.
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Maintains customer rapport by explaining estimates and expected return of the vehicle, obtaining customer’s approval of estimates & repairs.
To check-in all assigned customers, including all pre-check in preparation (check vehicle history, any outstanding jobs, recall campaigns etc) and to conduct active reception for all vehicles, as per SOP and WPC.
To record all customer's requirements/ complaints and provide advice/ consultancy (including the upselling of value-added products), in all accordance to SOP and Principal, MBM/ DAG guidelines.
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Memeriksa kenderaan menggunakan borang semakan Pendaftaran Servis/pembaikan(Vehicle Checklist) dan mengeluarkan Sebut Harga serta Pesanan Servis selepas pengesahan.
Mendapatkan kelulusan dan tandatangan pelanggan pada Sebut Harga/Pesanan Servis/Pembaikan serta memastikan pelanggan faham sepenuhnya kos terlibat.
Menyusun sesi pandu uji bersama Foreman dan pelanggan jika perlu.
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