ByDIDI Hiring! Full Time Service Advisor in Johor - Ricebowl

SERVIEC ADVISOR

Didi Group I Johor Bahru Hub

We are seeking a motivated and customer-oriented Service Advisor to manage customer service and vehicle repair coordination, from vehicle reception and service order preparation to repair monitoring, customer communication and vehicle delivery.

The role also involves driving service sales and workshop targets, handling customer enquiries and complaints, processing warranty claims and ensuring excellent customer satisfaction, service quality and operational efficiency in compliance with company and principal standards.

Key Responsibilities

1. Customer Reception & Service Advisory

- Attend to customers professionally, assess vehicle service needs, conduct pre-service inspections, prepare service orders and cost estimates, and obtain customer approval before repairs

2. Service Operations & Quality Vehicle Delivery

- Manage the end-to-end service process, monitor repair progress, update customers, ensure timely and quality vehicle delivery, and maintain accurate service records.

3. Sales and Business Performance

- Achieve sales and service throughput targets by promoting relevant labour, genuine parts, accessories and lubricants, identifying additional service opportunities and maximising workshop productivity and customer retention.

4. Customer Relationship & Complaint Management

- Build strong customer relationships, handle enquiries and complaints professionally, provide effective service solutions, and conduct post-service follow-ups to ensure customer satisfaction and retention.

5. Warranty and Technical Reporting

- Process warranty claims in compliance with principal requirements, prepare technical and product quality reports, and maintain accurate service, vehicle and warranty records.

6. General Responsibilities

- Ensure compliance with company policies and service standards, coordinate with relevant departments, maintain accurate service documentation and support continuous improvement in service quality and operational efficiency.

Requirements

·       Diploma/Degree in Automotive, Business Administration or a related field.

·       Minimum 2–3 years' experience in automotive service operations, preferably as a Service Advisor in a dealership, service centre or workshop.

·       Experienced in customer service, vehicle reception, repair order preparation and service sales.

·       Knowledge of customer complaint handling and warranty claims is an added advantage.

Application Details

Interested candidates are invited to submit their updated resume via:

Email: ************* / WhatsApp: ************* 1229

Only shortlisted candidates will be contacted.

Location: Johor Bahru, Johor