Prepare and explain service estimates, quotations, invoices, and work orders to customers.
Manage and process service coupons, service packages, and warranty claims in accordance with company and principal guidelines.
Verify warranty eligibility, prepare required documentation, and coordinate with the warranty department or principal for claim submissions and approvals.
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Candidates should possess basic automotive knowledge and the ability to understand vehicle service needs and workshop processes.
Candidates should possess good organizational and time management skills to handle multiple bookings, documentation, and coordination tasks efficiently.
Candidates should possess proficiency in relevant office and workshop management systems; fluency in English and local languages is an advantage.
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Ensure vehicles are completed and ready for collection within the promised timeframe.
Perform thorough quality checks on all vehicles before handing them back to customers.
Actively participate in special service campaigns, Fix-It-Right programmes, customer follow-ups, parts back-order management, and provide regular updates on major repair jobs.
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