Ensure vehicles are completed and ready for collection within the promised timeframe.
Perform thorough quality checks on all vehicles before handing them back to customers.
Actively participate in special service campaigns, Fix-It-Right programmes, customer follow-ups, parts back-order management, and provide regular updates on major repair jobs.
...
Ensure vehicles are completed and delivered within the promised timeframe.
Perform final inspections and quality checks before releasing vehicles to customers.
Support aftersales activities including service campaigns, fix-it-right initiatives, customer follow-ups, parts backorder coordination, and regular updates on ongoing major repairs.
...
Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions
Acting as the knowledge expert on products and solutions and the most effective means of implementation
You will act as a coach for our customers. Your coaching efforts will support our customers in implementing our products and solutions in ways that add value for their businesses, derive insights and ultimately support our customers in their strategic goals
...
Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions
Acting as the knowledge expert on products and solutions and the most effective means of implementation
You will act as a coach for our customers. Your coaching efforts will support our customers in implementing our products and solutions in ways that add value for their businesses, derive insights and ultimately support our customers in their strategic goals
...
The Senior Customer Service Executive is responsible for supporting the Team Leader in the day-to-day operation of the Customer Care team while continuing to perform core customer service responsibilities. The role acts as a key point of contact for agents, providing guidance, operational support, training, and escalation assistance while helping to ensure service levels, quality standards, and customer expectations are met.
This position requires the employee to be physically present at the KONE Business Services Office (PJ, Malaysia) on night shift, specifically to support the Australia and New Zealand regions.
...