Customer Service
Communication Skills
Automotive Knowledge
Sales Skills
Problem-Solving
Technical Understanding
Time Management
Perodua Vehicle Knowledge
Automotive Repair
Service Scheduling
Parts Ordering
Teamwork
Seek to obtain referrals for other car owners in customers’ families and among friends and associates.
Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken. Advise on predicted completion times and collection arrangements.
Ensure proper qualification and total understanding of customer needs and requirements. Satisfy customers’ needs by making additional products and services available to them.
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Ensure repair and service jobs are performed within time frame (promise time) indicated in Repair
Order (RO) to ensure timely completion of repairs and delivery to customer and if delay should inform Service Advisor (SA) in advance for promise time revision with customers.
Perform quality control check on vehicles to ensure service quality reflecting Nissan brand image.
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